Legal information

Legal notice

Provider

realartist, operated by Manuel Salzmann
Hauptstrasse 24
3937 Baltschieder
Switzerland
Email: info@realartist-audio.ch

Business details

realartist is Manuel Salzmann’s trading name. Not entered in the commercial register.
Not registered for Swiss VAT.

Audio examples

Audio examples show mixing and mastering work by realartist. Rights to compositions, recordings and performances remain with their respective holders. Publication as a reference requires their permission.

Contact and contract process

This website receives non-binding project enquiries. A commission is agreed individually by email. The provider address and email address are listed above.

Privacy

Controller

Manuel Salzmann, realartist, Hauptstrasse 24, 3937 Baltschieder, Switzerland. Privacy enquiries: info@realartist-audio.ch. This statement describes the website and remote audio services.

Data and purposes

Enquiries may contain a name or band name, email address, project scope, preferred payment method, listening and download links, sound preferences, instrument requirements and messages. A project may also involve audio files, voices, participant names, correspondence, contracts and invoice data. Please share only necessary information and files you are entitled to provide.
We use this data to answer enquiries, prepare quotes, administer contracts, carry out audio work, discuss revisions, deliver files, issue invoices and meet legal duties. Where the GDPR applies, we process enquiries about a potential commission and contract details to take pre-contractual steps and perform the contract (Article 6(1)(b) GDPR). We process invoices and other records subject to retention duties to comply with legal obligations (Article 6(1)(c) GDPR). For general enquiries and website security, we rely on our legitimate interests in responding and protecting the website (Article 6(1)(f) GDPR). Where consent is required, processing takes place only with that consent (Article 6(1)(a) GDPR).

Form and email

We use a custom application on Cloudflare Workers for direct form submission. Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA processes your name, email address, project details, selected services, payment preference and supplied links and forwards the enquiry to realartist by email. The application maintains no separate enquiry archive and does not write message contents to application logs. Processing during transmission and storage in the receiving mailbox are separate. No audio files are uploaded through the form. Processing on our instructions is governed by the Cloudflare Terms and their Data Processing Addendum.
Spam protection uses Cloudflare Turnstile. It loads only when you attempt to submit and checks technical signals including your IP address, browser information and page origin. Our server validates the result before forwarding the enquiry. Repeated attempts are also limited using temporarily used, pseudonymised network identifiers. The purpose is protection against automated and abusive enquiries. Where the GDPR applies, our basis is our legitimate interest in secure operation (Article 6(1)(f)). Cloudflare processes protection signals on our instructions and, to improve its bot detection, also as an independent controller; see the Turnstile Privacy Addendum.
If submission fails, your entries and a copyable enquiry remain in the open page. Success is shown only after the email service accepts the message; it does not confirm the message has been read. If there is no connection or sending fails, a copyable enquiry draft is retained. No automatic later submission is queued. Form entries are not persisted in local browser storage.
For email communication we use the business mailbox info@realartist-audio.ch with Gmail in Google Workspace Business Starter. The contracting provider for this Workspace service under Google’s entity list is Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. The Workspace Terms incorporate the Data Processing Addendum. These govern Google’s processing of customer data on instructions, safeguards and assistance with data-subject rights.
Reviews on the homepage are initially prepared only in the open page. Only when you send the email yourself do we receive your display name, rating, text, email address and optional publication permission. We check that a review relates to a real project before publication. We publish the display name, rating and text only with your consent; your email address remains private. You can withdraw consent by email at any time for the future; we will then remove the review. Feedback not intended for publication is generally deleted within two weeks after being handled, unless project-related or statutory retention is required.

Hosting and technical data

The website is hosted on Cloudflare Pages. The provider is Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Page requests involve technical data such as IP address, browser details, request time and requested address for delivery and security. The Cloudflare Terms and Data Processing Addendum govern processing on our behalf. Further information is available in the Cloudflare Privacy Policy.
The website has no custom enquiry database. A separate Cloudflare Workers application forwards form entries to the business mailbox. Message retention is described under “Retention and security”. We do not promise a single unverified deletion period for individual technical operational and security logs.

Audio files and other recipients

You share a download link to your source files. Agreed project files are downloaded to realartist’s work computer and processed there. Google Drive in the business Workspace account is used for backups and to provide listening versions and final files. Access is granted specifically to the agreed client email address; the files are not shared with everyone who has the link. Google processes file contents, file names, sharing addresses and technical access data. The contractual basis is described under “Form and email”. The website itself has no audio upload storage. External reference and download links are visited only when opened.
Contributors receive only necessary data after prior project agreement. Recipients and any required confidentiality or processing agreements are settled before that disclosure in each project.

Payments and invoices

The enquiry form records only your preferred payment method. No PayPal or TWINT checkout module is embedded. Invoices and payment instructions are provided separately after acceptance of the quote. Depending on the method, necessary contact, invoice, payment-purpose and transaction details are processed by the payment provider or participating banks. The website form does not request login credentials or full card details.
For Swiss accounts, the PayPal User Agreement names PayPal Pte. Ltd. in Singapore. PayPal processes data for payments and its own legal obligations under its Privacy Statement, including in other countries.
The TWINT payment link collects first name, surname, email address and payment purpose. The data processing agreement with TWINT Acquiring AG supplements the Payment Contract for these data and message fields and becomes binding when the contract is concluded and the function is used. See also TWINT’s business privacy notice. TWINT payments are in CHF; amount and currency are agreed in advance.

Processing abroad

Cloudflare also processes data outside Switzerland, including in the United States. Its linked Data Processing Addendum governs international transfers and safeguards, including contractual clauses for Swiss data. Google Cloud EMEA Limited, the contracting Workspace provider, is based in Ireland; this does not mean exclusive storage in Ireland or Switzerland. That service is covered by the Google processing addendum linked above.
PayPal names a Singapore contracting provider for Swiss accounts and describes international processing in its privacy statement. TWINT’s linked processing agreement governs the additional fields and international transfers. We do not promise that all data stays in Switzerland.

Browser storage, fonts and audio

The website’s own code does not set cookies or persist form entries or language choice in local browser storage. Fonts, images and audio are served with the website. Players load audio when played without an embedded streaming provider. No custom advertising trackers or analytics scripts are included.
Turnstile form protection is loaded only when an enquiry is submitted; its processing is described above. Additional Cloudflare security checks may store a check result in the cf_clearance cookie to protect against automated access. We do not promise a fixed cookie lifetime without checking the settings actually applied. Further information is available in the Cloudflare documentation.

Retention and security

Enquiries that do not become commissions are manually deleted two weeks after the last contact from Gmail, including trash, unless legal retention duties or legitimate evidential interests require otherwise. Automatic deletion is not configured.
Project files on the work computer are planned to be kept for three months after project completion; realartist’s own Google Drive backups for six months. These are realartist’s planned retention periods, not a guarantee of permanent download availability. The availability of listening and delivery links is agreed in each quote. Sharing permissions are removed manually when that period ends; realartist’s own backups follow the separate six-month retention period. Invoice and accounting records are kept under the applicable legal duties.
Our own retention periods differ from Google’s internal deletion process. After irreversible deletion in the Workspace account, section 6 of the Data Processing Addendum provides for system deletion as soon as reasonably practicable and within 180 days, subject to legal retention exceptions. At contract end a recovery period of up to 30 days may precede that process. Absolute security is not guaranteed.

Your rights

You can request access, correction, deletion or other applicable rights at info@realartist-audio.ch. Legal conditions and retention duties may limit those rights. Where the GDPR applies, restriction, portability, objection and withdrawal of consent may also be relevant. You may complain to the competent data protection authority, including the FDPIC in Switzerland.

Publication

A commission does not automatically permit realartist to publish audio examples, names or reviews. Separate permission is required.

Booking terms

Provider and application

The provider is Manuel Salzmann, trading as realartist, Hauptstrasse 24, 3937 Baltschieder, Switzerland. These terms apply only if made available before the contract and validly agreed. Individual agreements in the quote take precedence unless mandatory law requires otherwise.

Enquiry and contract

The website and form are not a binding booking. The form is for a non-binding project enquiry. If there is no connection or sending fails, a copyable enquiry draft is retained. After reviewing the material and requirements, realartist provides a quote with the scope, final price, payment terms and proposed process. Quotes are valid for 14 calendar days from the date they are sent. The specific expiry date is stated in the quote. After expiry, renewed confirmation is required. A contract requires matching acceptance and confirmation of the specific agreement by email. Outstanding points are resolved before work starts.

Services and additional work

Services cover mixing & mastering, vocal editing, audio restoration & editing, podcasts & speech, film & video audio, and music production & arrangement. Your individual quote specifies the work you commission. Depending on the project, it defines the number and length of recordings, processing tasks, additional parts, contributors, versions and delivery formats. Unagreed services are not automatically included. Paid extensions begin only after their scope and price have been approved.

Prices and payment

The following flat final prices apply to the defined scope: Mixing & Mastering: 1 song – CHF 100; Vocal Production: Vocals for 1 song – CHF 30; Audio Restoration & Editing: 1 recording up to 5 minutes – CHF 100; Podcasts & Spoken Word: 1 episode up to 30 minutes – CHF 100; Film & Video Audio: 1 scene or video up to 5 minutes – CHF 100; Music Production & Arrangement: 1 complete song incl. mix & master – CHF 300. The service pages explain the included work and limits. Mixing and mastering together count as one unit for the same song; either stage on its own also costs CHF 100 per song. For time-limited units, restoration and podcast duration is measured from the supplied recordings before editing; film and video duration follows the final picture edit. Multiple or longer recordings and additional services are divided into units before acceptance; the quote states their number and total price. Selecting multiple form fields does not automatically create multiple charges. The same work is not charged twice. Complete song production for CHF 300 covers planning, song structure, arrangement, instrumentation and production, including mixing and mastering. These included services are not charged separately. Mixing and mastering include two revision rounds per song within the agreed brief. Revision scope for other services is agreed in the quote. Extra work and any external costs require express prior agreement; there are no later surcharges for the agreed flat-rate scope. The quote states the units, final price in CHF, applicable taxes, any separately agreed extras, payment method and due dates.
50% of the agreed total is due after acceptance of the quote and before work begins. Work starts only once the deposit and all agreed source files have arrived. You first receive a listening version to review. The revision rounds agreed for the particular service are included. After the agreed revisions and your approval, the remaining 50% is due. The final files are delivered after the balance has been received. Invoice deadlines are stated in the quote. Mandatory termination and withdrawal rights remain in place; the deposit is not categorically non-refundable.
Payment is available by PayPal, TWINT or bank transfer. TWINT payments are made in CHF. The amount and currency are agreed in the individual quote before you commission the work. Payment details are provided after acceptance of the quote.

Files and cooperation

The client supplies the agreed files and information and must be entitled to commission their processing. Third-party rights and permissions must be settled before delivery. Mixing tracks should be clearly named and exported from the same start point. For mastering, an original-resolution stereo mix is requested with sample peaks aimed between −6 and −3 dBFS, never above −3 dBFS. Departures and necessary preparation are discussed beforehand. The client keeps their own backups.

Schedule, delivery and revisions

Start dates, deadlines and formats are confirmed individually. Missing files, late feedback or changes in scope may require a jointly agreed schedule change.
Mixing and mastering include two revision rounds per song within the agreed brief. For other services, the number and scope of revision rounds are specified in the quote. One round is a consolidated set of feedback on the current version. Further rounds are quoted according to the work and start only after approval of the extra price. New recordings, a new arrangement or major changes in style may change the agreed scope and are not automatically included as revisions. Extra costs and schedule changes are agreed beforehand. Statutory defect claims are unaffected by the number of creative revision rounds.

Rights and references

Rights in supplied works and recordings remain with their holders. Processing and use necessary for the agreed purpose are permitted for the commission. The quote specifies usage rights in the results and additional recorded parts, subject to third-party rights. Public audio examples, band names and reviews require separate consent. The commission alone does not grant it.

Changes and termination

Please communicate changes or requested termination promptly by email. Statutory termination and withdrawal rights and any resulting remuneration consequences remain in place. These terms set no blanket cancellation fees or general exclusion of refunds.

Care and liability

The service follows the agreed brief and is performed with reasonable care. No particular commercial success, streaming figures or publication by others is promised. Describe complaints specifically so they can be reviewed and addressed under contractual and statutory rights. There is no blanket liability exclusion. Mandatory liability rules remain in place.

Consumers abroad

Where the offer targets consumers in other countries, mandatory protections there may apply even to a Swiss provider. Choosing Swiss law does not remove those rights. Consumer or business status depends on the actual purpose of the contract.
Where EU distance-contract rules apply, information required before a binding acceptance includes identity, actual establishment address, required contact channels, scope, total price and payment/delivery arrangements. The information and contract confirmation must be provided in the required durable format. For Germany, these duties are detailed in Article 246a section 1 EGBGB.
Where a statutory service withdrawal right applies, the period is generally 14 days from conclusion, subject to proper information. Starting during that period is discussed separately with the client. Under section 356 BGB, early expiry for paid services requires, among other things, full performance, express consent to an early start and the required acknowledgement. A deposit, first listening version or download alone does not replace those conditions. Different rules apply to digital content; an audio commission is not classified solely by its file format.
Other target countries still require assessment for the project.

Law and disputes

Swiss law is intended to apply where permitted. Mandatory protections and statutory jurisdiction rules, particularly for consumers, remain in place. These terms set no exclusive jurisdiction contrary to those rules. Questions or problems: info@realartist-audio.ch.